Patient Service Navigator - Family Medicine

Summit Health Management; Westfield (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a front desk/registrations associate to greet patients, manage registration, handle phone calls, and support billing and scheduling in a busy medical office.

The role requires excellent customer service, organization, and basic computer/EHR skills, with the ability to multitask and communicate clearly in English. On-site position with potential for cross-location coverage.

Qualifications

• High School graduate or GED required.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Experience with EHR and Practice Management systems preferred.

Responsibilities

• Greet visitors, patients and families professionally and direct them appropriately.
• Manage patient flow through registration and provide excellent service.
• Answer calls promptly and route them to the correct person.
• Inform patients of delays and assist with comfort when schedules are delayed.
• Post self-pay charges, collect payments, and provide receipts; reconcile daily payments.
• Schedule appointments and enter orders for diagnostics and tests following guidelines.

Skills

Customer service

Communication

Multitasking

English proficient

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Windows OS basics

Job description

Summit Health Management is seeking a front desk/registrations associate to greet patients, manage registration, handle phone calls, and support billing and scheduling in a busy medical office.

The role requires excellent customer service, organization, and basic computer/EHR skills, with the ability to multitask and communicate clearly in English. On-site position with potential for cross-location coverage.