Patient Experience Specialist

shm; Westfield (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health in Westfield, NJ is seeking a courteous receptionist to support patient intake and administrative operations. You will greet visitors, manage registration, verify information, schedule appointments, and assist with payments and referrals.

Ideal candidates have strong English communication, basic computer skills, and familiarity with EHR systems. This role requires flexible hours and teamwork across locations within the network.

Qualifications

• High School Diploma or GED required.
• English communication skills (oral and written) are essential.
• Strong customer service skills required.

Responsibilities

• Greet visitors and direct them professionally.
• Manage patient flow during registration and provide good service.
• Answer phones, route calls, and take messages.
• Inform patients of delays and assist with comfort.
• Post self-pay charges, collect payments, and issue receipts.
• Reconciling daily payments and deposits.
• Scan insurance cards, verify information, and update accounts.
• Schedule appointments per guidelines and manage waitlists.
• Arrange tests and procedures; ensure proper workflow.
• Coordinate pre-authorizations with care resources.
• Process referrals per policy and update systems.
• Escalate issues to Office Supervisor promptly.
• Perform general clerical duties and support multiple locations.
• Adapt to different schedules and perform downtime procedures.

Skills

Customer service

Communication (English)

Multitasking

Medical terminology

EHR

Office software

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

Summit Health in Westfield, NJ is seeking a courteous receptionist to support patient intake and administrative operations. You will greet visitors, manage registration, verify information, schedule appointments, and assist with payments and referrals.

Ideal candidates have strong English communication, basic computer skills, and familiarity with EHR systems. This role requires flexible hours and teamwork across locations within the network.