Urgent Care Patient Experience Specialist

Summit Health Management; Westfield, Northern (NJ, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management in Westfield, NJ seeks a Patient Service Representative for our Urgent Care location. You will greet patients, manage registration, handle payments, and coordinate scheduling while delivering excellent customer service.

Requirements include a High School diploma or GED, strong English communication, and experience with EHR or practice management systems. This full-time role requires the ability to multitask in a busy clinical office environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Excellent customer service and communication skills.
• Ability to organize and multitask in a fast-paced setting.
• Experience with EHR and practice management systems preferred.

Responsibilities

• Greets patients and visitors in a friendly, professional manner.
• Manages patient flow and registration; handles payments and receipts.
• Answers calls, directs inquiries, and provides accurate messages.
• Schedules appointments and verifies insurance; updates patient records.

Skills

Customer service

Communication skills

Multitasking

English proficiency

Professionalism

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR systems

Practice Management Software

Microsoft Windows

Job description

Summit Health Management in Westfield, NJ seeks a Patient Service Representative for our Urgent Care location. You will greet patients, manage registration, handle payments, and coordinate scheduling while delivering excellent customer service.

Requirements include a High School diploma or GED, strong English communication, and experience with EHR or practice management systems. This full-time role requires the ability to multitask in a busy clinical office environment.