Patient Experience Coordinator

Summit Health Management; Wayne (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management in Wayne, NJ seeks a friendly Patient Service Representative to support patient access at the front desk. You will greet visitors, register patients, collect payments, and route calls with professional etiquette.

Responsibilities include verifying insurance, scanning cards, updating accounts, scheduling appointments, and assisting with billing and pre-authorizations. Strong customer service, English communication, and basic computer skills are required.

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Excellent customer service skills and ability to handle multiple tasks.

Responsibilities

• Greets visitors, patients and families and directs them appropriately.
• Maintains efficient patient flow through registration and delivers excellent customer service.
• Answers phone, directs calls, takes messages and demonstrates professional etiquette.
• Informs patients of delays and assists with patient comfort.
• Posts self-pay charges, collects payments, reconciles daily payments and deposits.
• Scans insurance cards, verifies coverage using online system and updates patient accounts.
• Updates patient demographics, insurance, HIPAA forms and financial documents.
• Schedules appointments per department guidelines and confirms future visits; reviews eligibility and phone reports.
• Schedules and enters orders for diagnostic tests and procedures following workflows.
• Coordinates with Patient Care Resources for pre-authorizations and referrals.
• Performs clerical duties: faxing, photocopying, scanning, filing and mailings.

Skills

Customer service

English proficiency

Multi-tasking

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

Summit Health Management in Wayne, NJ seeks a friendly Patient Service Representative to support patient access at the front desk. You will greet visitors, register patients, collect payments, and route calls with professional etiquette.

Responsibilities include verifying insurance, scanning cards, updating accounts, scheduling appointments, and assisting with billing and pre-authorizations. Strong customer service, English communication, and basic computer skills are required.