Patient Access & Registration Specialist

Summit Health; Rahway (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is seeking a friendly and detail-oriented Patient Access/Front Desk associate in Rahway, NJ. You will greet visitors, manage registrations, collect payments, verify insurance, and schedule appointments, ensuring smooth patient flow and accurate information entry.

Excellent customer service, multitasking, and English communication skills are required. Familiarity with EHR and practice management systems is preferred. Must be able to commute to satellite offices as needed.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must be able to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Experience with standard office technology and Windows-based environments preferred.
• Experience with EHR, Practice Management System and other systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through registration and provides excellent customer service.
• Answers telephone, directs calls, takes messages and demonstrates professional etiquette.
• Informs patients of delays and assists with patient comfort.
• Posts self-pay charges, collects payments, and reconciles daily payments.
• Opens/closes batches, reconciles collections, prepares deposits, and documents corrections.
• Scans insurance cards, processes verifications, and updates patient accounts.
• Schedules appointments and uses waitlist as applicable; confirms future appointments.
• Schedules and enters orders for diagnostic tests and procedures; follows workflows.
• Works with staff to ensure timely pre-authorizations and referrals.

Skills

Customer service

Communication

Multitasking

English proficiency

Education

High School Diploma

Associate degree preferred

Job description

Summit Health is seeking a friendly and detail-oriented Patient Access/Front Desk associate in Rahway, NJ. You will greet visitors, manage registrations, collect payments, verify insurance, and schedule appointments, ensuring smooth patient flow and accurate information entry.

Excellent customer service, multitasking, and English communication skills are required. Familiarity with EHR and practice management systems is preferred. Must be able to commute to satellite offices as needed.