Patient Care Navigator & Scheduler

Providence Health & Services; Lake Oswego (OR); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Premium Float pay included

Mileage reimbursement

Job summary

Providence Health & Services in Oregon is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, handling front and back-office duties and supporting the patient experience.

The role involves scheduling, registration, insurance verification, and updating demographics within EPIC, acting as a liaison between patients and care teams, and contributing to clinic efficiency in a fast-paced environment.

Qualifications

• 1 year of experience in a medical/healthcare setting.
• Experience delivering a high level of customer service in a fast-paced environment with discretion for confidential data.
• EMR experience.

Responsibilities

• Serve as the first point of contact for patients and visitors, in person or by phone.
• Schedule appointments, register patients, verify insurance, and update demographics.
• Maintain EPIC workflows and accurate documentation to support clinic efficiency.
• Act as liaison between patients, providers, and care teams to ensure smooth care delivery.
• Demonstrate growth in supporting Providence's mission of compassionate care.

Skills

Customer service

Communication

Professionalism

Tools

EMR (EPIC) experience

Job description

Providence Health & Services in Oregon is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, handling front and back-office duties and supporting the patient experience.

The role involves scheduling, registration, insurance verification, and updating demographics within EPIC, acting as a liaison between patients and care teams, and contributing to clinic efficiency in a fast-paced environment.