Patient Care Concierge & Front Desk Coordinator

Agence PROvidence; Oregon; On-site; USD 28,000 - 42,000; Full time

Job summary

Providence is hiring an Associate Patient Care Coordinator in Oregon to be the first point of contact for patients and visitors, delivering exceptional service and coordinating care across the team. You will handle scheduling, registrations, and insurance verification while maintaining accurate EPIC documentation to ensure a smooth patient experience.

Ideal candidates will have at least 6 months in customer service and some medical office exposure, plus familiarity with electronic medical

Qualifications

• 6 months of Customer service related experience.
• Preferred: 6 months of Office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Office experience

Tools

Electronic Medical Record

Job description

Providence is hiring an Associate Patient Care Coordinator in Oregon to be the first point of contact for patients and visitors, delivering exceptional service and coordinating care across the team. You will handle scheduling, registrations, and insurance verification while maintaining accurate EPIC documentation to ensure a smooth patient experience.

Ideal candidates will have at least 6 months in customer service and some medical office exposure, plus familiarity with electronic medical