Patient Care Concierge & Scheduler

Agence PROvidence; Wilsonville (OR); On-site; USD 57,859,000 - 86,706,000; Full time

Job summary

Providence Jobs in Portland area is hiring for Associate Patient Care Coordinator roles across Primary and Specialty Care clinics. This position serves as first point of contact and supports scheduling, registration, insurance verification, and patient flow.

The role emphasizes learning across front and back office duties, using EPIC EMR, and coordinating between patients and care teams to ensure smooth experiences. Full-time on-site role with competitive benefits.

Qualifications

• 6 months of customer service experience.
• 6 months of office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Tools

EPIC

EMR

Job description

Providence Jobs in Portland area is hiring for Associate Patient Care Coordinator roles across Primary and Specialty Care clinics. This position serves as first point of contact and supports scheduling, registration, insurance verification, and patient flow.

The role emphasizes learning across front and back office duties, using EPIC EMR, and coordinating between patients and care teams to ensure smooth experiences. Full-time on-site role with competitive benefits.