Patient Care Navigator II

Optum; Lynnwood (PA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum is hiring a Patient Care Coordinator II to be the first point of contact for patients and to organize daily clinic activities. The role supports the care team, improves workflows, and helps meet financial and service goals while maintaining HIPAA and OSHA standards.

The position operates Monday–Friday, 8:00 am–5:00 pm at an OBGYN office location. A strong focus on customer service and medical record accuracy is required.

Qualifications

• High School Diploma/GED (or higher).
• 1+ years of experience with Microsoft Outlook, Excel and Word.
• 1+ years in a medical office performing scheduling, check-in/out, insurance verification, and medical records maintenance.
• Ability to answer multiple phone calls.

Responsibilities

• Exhibits empathy, courtesy, competence, efficiency, and care.
• Schedules appointments and procedures following standard guidelines.
• Uses multiple computer and phone systems to fulfill patient needs.
• Verifies patient information and documents in EPIC.

Skills

Computer proficiency

Medical office experience

Phone handling

Insurance verification

Education

High School Diploma/GED (or higher)

Tools

Epic or EMR software

Job description

Optum is hiring a Patient Care Coordinator II to be the first point of contact for patients and to organize daily clinic activities. The role supports the care team, improves workflows, and helps meet financial and service goals while maintaining HIPAA and OSHA standards.

The position operates Monday–Friday, 8:00 am–5:00 pm at an OBGYN office location. A strong focus on customer service and medical record accuracy is required.