Patient Care Concierge II

Optum; Village of Kenmore (NY); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical plan

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Optum seeks a Patient Care Coordinator II to be the first point of contact for patients and providers. The role organizes daily clinic activities and ensures smooth workflows across the practice.

You will support financial, clinical, and service goals while upholding Lean processes and delivering excellent customer service. You will schedule appointments, verify information, and assist with registrations using EPIC.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience using Microsoft Outlook, Excel, and Word.
• 1+ years of experience in a medical office performing scheduling, check-in/out, insurance verification, and records duties.
• Ability to handle multiple phone calls and maintain patient confidentiality.

Responsibilities

• Exhibits empathy, courtesy, competence, efficiency, and care.
• Schedules appointments and procedures following standard guidelines.
• Uses multiple systems to fulfill patient needs by phone.
• Verifies patient information and documents in the EHR (EPIC).
• Explains insurance responsibilities and referral information to patients.
• Welcomes patients and guides them on registration and check-in/out processes.
• Manages patient appointments and queues for timely service.
• Collects co-pays and past balances per Optum policies.
• Maintains accurate records and supports care team in daily operations.
• Ensures compliance with HIPAA and OSHA requirements.

Skills

Customer service

Phone handling

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Optum seeks a Patient Care Coordinator II to be the first point of contact for patients and providers. The role organizes daily clinic activities and ensures smooth workflows across the practice.

You will support financial, clinical, and service goals while upholding Lean processes and delivering excellent customer service. You will schedule appointments, verify information, and assist with registrations using EPIC.