Medical Office Patient Care Coordinator

Optum; Sammamish (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Optum is seeking a Patient Care Coordinator II in Seattle to serve as the first point of contact in the OB/GYN office. You will organize daily activities, schedule appointments, verify information in EPIC, and support the care team to deliver high-quality service.

The role emphasizes empathy, accurate documentation, HIPAA compliance, and teamwork within a fast-paced environment. Monday–Friday, 8:00 am–5:00 pm, with a strong benefits package included.

Qualifications

• High School Diploma or GED (or higher).
• 1+ years of experience in a medical office handling scheduling, check-in/out, insurance verification, collecting co-pays and maintaining records.
• Proficient with multiple applications including Outlook, Excel, and Word.
• Ability to handle multiple phone calls simultaneously.

Responsibilities

• Schedules appointments and procedures, following standard guidelines.
• Verifies patient information and documents in EPIC.
• Collects co-pays and past due balances per policy.
• Greets patients and assists with registration and check-in/out.
• Delivers excellent customer service while maintaining HIPAA/OSHA compliance.
• Meet or exceed performance measures set by Practice Management.

Skills

Empathy

Communication

Multitasking

Phone etiquette

Organizational skills

Education

High School Diploma or GED

Tools

EPIC EMR

Microsoft Outlook

Excel

Word

Job description

Optum is seeking a Patient Care Coordinator II in Seattle to serve as the first point of contact in the OB/GYN office. You will organize daily activities, schedule appointments, verify information in EPIC, and support the care team to deliver high-quality service.

The role emphasizes empathy, accurate documentation, HIPAA compliance, and teamwork within a fast-paced environment. Monday–Friday, 8:00 am–5:00 pm, with a strong benefits package included.