Patient Care Navigator — Front Desk & Tech Aide

Umass Memorial Health Alliance MRI Center, LLC; United States; On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group in Massachusetts seeks a Patient Care Representative/Tech Aide to deliver exceptional customer service with professionalism, efficiency and accuracy. You will greet patients, collect payments, assist with iPad check-in, ensure HIPAA compliance, and coordinate with technologists to maintain smooth patient flow.

Responsibilities include handling mail, preparing next-day schedules, maintaining confidentiality, and entering data accurately.

Qualifications

• High School Diploma required.
• CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.
• Ability to sit for extended periods of time while data entry and information intake via phone.
• Can be met with or without reasonable accommodation.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain forms.
• Assist patients with iPad check-in, troubleshoot and provide feedback.
• Identify when language services are needed and arrange accordingly.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing/incoming mail and deliveries.
• Prepare setup for next day’s schedule and flag issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into systems.
• Respond to scheduling emergencies appropriately.
• Support Customer Care with machine utilization using waitlists.
• Address patient/doctor concerns accurately and professionally.
• Keep management informed of issues with potential impact.
• Stay current on policy changes affecting daily work.
• Assist in patient interview and scan room preparation.
• Maintain co-pay/petty cash accuracy and daily deposits.
• Perform other related duties as required.

Skills

Excellent communication skills

CPR certified

Typing accuracy

Attention to detail

Multi-tasking

Data entry

Education

High School Diploma

Job description

Shields Health Care Group in Massachusetts seeks a Patient Care Representative/Tech Aide to deliver exceptional customer service with professionalism, efficiency and accuracy. You will greet patients, collect payments, assist with iPad check-in, ensure HIPAA compliance, and coordinate with technologists to maintain smooth patient flow.

Responsibilities include handling mail, preparing next-day schedules, maintaining confidentiality, and entering data accurately.