Patient Care Specialist & Tech Aide - Front Desk

Shields Health; Yarmouth (MA); Vor Ort; USD 23.000 - 40.000; Vollzeit

Zusammenfassung

Shields Health Care Group in Yarmouth, MA is seeking a Patient Care Representative/Tech Aide to deliver exceptional service with accuracy and efficiency. The role supports patient flow, assists with iPad check-in, and collaborates with technologists to ensure smooth operations.

The position is full-time with a 40-hour week, offering a structured schedule and opportunities to engage with multiple departments while maintaining HIPAA and patient privacy.

Qualifikationen

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.
• Ability to sit for extended periods while data entry and information intake via phone.

Aufgaben

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with iPad check-in, troubleshoot and provide feedback.
• Recognize and utilize language services when needed.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming mail and UPS deliveries.
• Prepare setup for next day’s appointment schedule and communicate issues.
• Verify and enter information into our systems.
• Respond to scheduling emergencies with accuracy and professionalism.
• Support Customer Care with machine utilization using templates and waitlists.
• Keep management informed of situations impacting departments or customers.
• Stay current on policy/procedure changes that affect daily work.
• Assist in patient interview process and in preparing scan room.
• Maintain copay/petty cash accuracy and daily deposits.
• Perform other related duties as required.

Kenntnisse

CPR certified

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Data entry

Customer service

Ausbildung

High School Diploma

Jobbeschreibung

Shields Health Care Group in Yarmouth, MA is seeking a Patient Care Representative/Tech Aide to deliver exceptional service with accuracy and efficiency. The role supports patient flow, assists with iPad check-in, and collaborates with technologists to ensure smooth operations.

The position is full-time with a 40-hour week, offering a structured schedule and opportunities to engage with multiple departments while maintaining HIPAA and patient privacy.