Patient Care Concierge & Tech Aide

Shields Health Solutions; Weymouth (MA); Sur place; USD 23 000 - 40 000; Plein temps

Avantages offerts par ce poste

Benefits

Healthcare benefits

Inclusive workplace

Résumé du poste

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide in Weymouth, MA. This role focuses on delivering exceptional customer service, accurate patient intake, and efficient support across patient flow in a healthcare setting.

You will greet patients, assist with check-in, manage copays, and coordinate with clinical staff while upholding HIPAA and privacy standards. A strong attention to detail and ability to multitask are essential.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent verbal and written communication skills and basic computer proficiency.
• Strong attention to detail and accuracy in data entry.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and meet customer expectations.

Responsabilités

• Greet patients and collect copay/deductible/insurance information and explain consent forms.
• Assist patients with iPad check-in, troubleshoot issues, and provide feedback.
• Identify when language services are needed and coordinate accordingly.
• Distribute films/CDs while upholding HIPAA and privacy policies.
• Collaborate with technologists and radiologists to ensure proper patient flow.
• Process outgoing/incoming mail and deliveries.
• Prepare setup for next day’s appointment schedule and communicate issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into our systems accurately.
• Respond to scheduling emergencies appropriately.
• Support Customer Care with machine utilization using templates; manage waitlist/hold lists.
• Address patient and doctor concerns professionally and accurately.
• Inform management of any situations impacting the company or departments.
• Stay current with policy/procedure changes affecting daily work.
• Assist in patient interview and scan room preparation.
• Maintain petty cash accuracy and perform daily deposits.
• Perform other related duties as required.

Description du poste

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide in Weymouth, MA. This role focuses on delivering exceptional customer service, accurate patient intake, and efficient support across patient flow in a healthcare setting.

You will greet patients, assist with check-in, manage copays, and coordinate with clinical staff while upholding HIPAA and privacy standards. A strong attention to detail and ability to multitask are essential.