Patient Care Navigator – Front Desk & Scheduling

Optum; Village of Great Neck (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum in Great Neck, NY seeks an Associate Patient Care Coordinator to join our care delivery team. You will help schedule appointments, verify insurance, and maintain patient records in a fast-paced multi-specialty setting.

The role requires strong customer service, basic computer skills, and flexibility for rotating hours including Saturdays; bilingual English/Spanish is a plus. Join a supportive environment focused on quality care and teamwork.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare-related experience.
• Ability to work flexible hours including rotating Saturdays.

Responsibilities

• Greet patients and provide instruction both on the phone and in person.
• Verify patient information and insurance; obtain signatures as needed.
• Schedule appointments and confirm times using approved guidelines.
• Perform insurance verification and eligibility checks; monitor reminders and outreach.
• Maintain EHR documents, ensure lab results are available for visits.

Skills

Customer service

Bilingual (English & Spanish)

Front office experience

Microsoft Office

Travel to other offices

Education

High School Diploma or GED

Tools

EPIC

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Optum in Great Neck, NY seeks an Associate Patient Care Coordinator to join our care delivery team. You will help schedule appointments, verify insurance, and maintain patient records in a fast-paced multi-specialty setting.

The role requires strong customer service, basic computer skills, and flexibility for rotating hours including Saturdays; bilingual English/Spanish is a plus. Join a supportive environment focused on quality care and teamwork.