Patient Access Champion — Scheduling & Registration

Hospital for Special Surgery; New York (NY); On-site; USD 46,000 - 51,000; Full time

Job summary

Hospital for Special Surgery in New York, NY, seeks a Patient Access Specialist to be the first point of contact for patients, handling scheduling, pre-registration, registration, and insurance verification in the Epic system. You will help manage patient flow and maintain accurate records while delivering exceptional customer service.

The role requires 0-1 years in admitting or ambulatory settings, an Associate’s degree (Bachelor’s preferred), strong communication, and solid computer skills.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
• Healthcare/Medical - Admissions experience in a hospital or ambulatory care setting preferred.

Responsibilities

• Perform patient scheduling, pre-registration, and registration in person and by phone using the Epic system.
• Complete core patient access tasks in a designated functional area while meeting productivity and quality standards.
• Interview patients and/or their representatives to gather and accurately enter demographic information.
• Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans.
• Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status.
• Collect co-payments and other patient financial obligations at the time of service.
• Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery.
• Schedule appointments, follow-up tests, procedures, and transcribe physician orders.
• Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures.
• Support chart preparation, bed planning, and other patient access functions as appropriate.
• Makes bed board assignments based on patient preference, condition, and diagnosis, as required.

Skills

Communication

Customer service

Computer skills

Revenue cycle knowledge

Phone triage

Education

Associate’s degree

Bachelor’s degree preferred

Job description

Hospital for Special Surgery in New York, NY, seeks a Patient Access Specialist to be the first point of contact for patients, handling scheduling, pre-registration, registration, and insurance verification in the Epic system. You will help manage patient flow and maintain accurate records while delivering exceptional customer service.

The role requires 0-1 years in admitting or ambulatory settings, an Associate’s degree (Bachelor’s preferred), strong communication, and solid computer skills.