Patient Access & Registration Specialist

Hospital for Special Surgery; Center (TX); On-site; USD 46,000 - 51,000; Full time

Job summary

Hospital for Special Surgery is hiring a Patient Access professional to welcome patients, schedule and register them via Epic, verify demographics and insurance, and collect required documentation. You will support patient flow, communicate clearly, and protect patient privacy in a fast-paced healthcare setting.

The role emphasizes teamwork, accuracy, and delivering courteous service consistent with our Magnet-recognized standards and commitment to high-quality patient care.

Responsibilities

• Provide courteous, compassionate, and professional service to patients, families, visitors, physicians, staff, and other customers across in-person and telephone interactions.
• Schedule, pre-register, and register patients in person and by phone using Epic, following established scheduling and registration workflows.
• Interview patients and accurately enter, validate, and update demographics, contact information, guarantor details, personal information, and medical history.
• Collect, review, and scan legal identification, insurance cards, signed consent forms, third-party liability documents, advance care plans, and other required documentation into the appropriate record.
• Identify participating and non-participating insurance coverage and follow established procedures for routine benefit and eligibility questions.
• Collect and accurately document copayments, out-of-pocket payments, and past-due or previous balances in accordance with established procedures.
• Collaborate with interdisciplinary team members to support efficient patient flow and a coordinated patient experience.
• Manage bed placement activities by coordinating bed assignments for postoperative surgical patients and emergency admissions, as assigned.
• Follow established procedures when coordinating patient flow activities and seek guidance when circumstances require additional judgment or intervention.
• Complete assigned Patient Access responsibilities while developing proficiency and meeting established productivity, accuracy, quality, and service expectations.

Job description

Hospital for Special Surgery is hiring a Patient Access professional to welcome patients, schedule and register them via Epic, verify demographics and insurance, and collect required documentation. You will support patient flow, communicate clearly, and protect patient privacy in a fast-paced healthcare setting.

The role emphasizes teamwork, accuracy, and delivering courteous service consistent with our Magnet-recognized standards and commitment to high-quality patient care.