Patient Care & Logistics Coordinator

Apria Healthcare; Nashville (TN); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Job summary

Accendra Health in Nashville is seeking a Branch Coordinator to be the first point of contact for patients and caregivers, delivering thoughtful service in person or by phone. Monday–Friday, 9:30 AM–6:00 PM, with a stable schedule and opportunities for growth.

You will coordinate equipment delivery, navigate insurance coverage, and support patients through their recovery journey, ensuring a smooth experience and collaborative teamwork with the branch and sales team.

Qualifications

• High school diploma or equivalent required.
• At least one year of related work experience in healthcare, office, or call center.
• English reading, writing and speaking skills required.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs.
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care.
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs.
• Test equipment functionality as needed to ensure quality and readiness.
• Contribute to overall branch success by supporting additional responsibilities as assigned.

Skills

Customer service

Communication

Time management

Computer skills

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Accendra Health in Nashville is seeking a Branch Coordinator to be the first point of contact for patients and caregivers, delivering thoughtful service in person or by phone. Monday–Friday, 9:30 AM–6:00 PM, with a stable schedule and opportunities for growth.

You will coordinate equipment delivery, navigate insurance coverage, and support patients through their recovery journey, ensuring a smooth experience and collaborative teamwork with the branch and sales team.