Remote Branch Coordinator - Patient Care & Logistics

Accendra Health, Inc.; Tennessee; Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k)

FSA

Life insurance

Disability insurance

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health, Inc. is seeking aBranch Coordinator to deliver compassionate, patient-centered service. You will be the first contact for patients, handling calls, coordinating equipment deliveries, and guiding insurance navigation to ensure timely care.

The role emphasizes accurate documentation, collaboration with sales and clinical teams, and maintaining a smooth patient experience across channels. A strong customer service mindset and reliable attendance are essential.

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• Two years’ experience in an office environment, healthcare setting or call center.
• Experience utilizing multi-line phone-system.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs.
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care.
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs.
• Test equipment functionality as needed to ensure quality and readiness.
• Contribute to overall branch success by supporting additional responsibilities as assigned

Skills

Customer service

Communication

Time management

Multi-line phone system

Education

High school diploma

Tools

Multi-line phone system

Job description

Accendra Health, Inc. is seeking aBranch Coordinator to deliver compassionate, patient-centered service. You will be the first contact for patients, handling calls, coordinating equipment deliveries, and guiding insurance navigation to ensure timely care.

The role emphasizes accurate documentation, collaboration with sales and clinical teams, and maintaining a smooth patient experience across channels. A strong customer service mindset and reliable attendance are essential.