Branch Patient Care & Logistics Coordinator

Accendra Health, Inc.; Henderson (NV); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Job summary

Accendra Health, Inc. is seeking a Branch Coordinator to be the first point of contact for patients, delivering thoughtful, responsive service in person or by phone. You will coordinate equipment delivery, navigate insurance coverage, and support patients throughout their recovery journey.

The role emphasizes patient-centered care, collaboration with the sales team, and ensuring timely access to needed equipment and services. A stable schedule and opportunities for growth are highlighted.

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• English reading, writing, and speaking skills.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs.
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care.
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs.
• Test equipment functionality as needed to ensure quality and readiness.
• Contribute to overall branch success by supporting additional responsibilities as assigned

Skills

Customer service

Communication

English proficiency

Education

High school diploma

Tools

Multi-line phone system

Job description

Accendra Health, Inc. is seeking a Branch Coordinator to be the first point of contact for patients, delivering thoughtful, responsive service in person or by phone. You will coordinate equipment delivery, navigate insurance coverage, and support patients throughout their recovery journey.

The role emphasizes patient-centered care, collaboration with the sales team, and ensuring timely access to needed equipment and services. A stable schedule and opportunities for growth are highlighted.