Branch Care Coordinator - Flexible Schedule & Growth

Apria, Inc.; Tennessee; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Flexible Spending Accounts

Basic life insurance

Disability coverage

Employee assistance program

Paid parental leave

Domestic partner benefits

Wellness programs

Job summary

Accendra Health’s Branch Coordinator role places you at the center of patient care, serving as the first contact for patients and caregivers, in person or by phone. You’ll deliver thoughtful, responsive service while coordinating equipment delivery and navigating insurance guidance to support recovery.

With a focus on dependable communication, you’ll partner with the branch team, sales, and referral sources to collect documents, secure authorizations, and ensure compliance with health plan

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• English reading, writing, and speaking skills.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs.
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care.
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs; test equipment functionality as needed to ensure quality and readiness.
• Contribute to overall branch success by supporting additional responsibilities as assigned.

Skills

Customer service

Communication

Time management

Computer skills

Phone system

Dependability

Education

High school diploma or equivalent

Two years of office/healthcare/call center experience

Tools

Multi-line phone-system

Job description

Accendra Health’s Branch Coordinator role places you at the center of patient care, serving as the first contact for patients and caregivers, in person or by phone. You’ll deliver thoughtful, responsive service while coordinating equipment delivery and navigating insurance guidance to support recovery.

With a focus on dependable communication, you’ll partner with the branch team, sales, and referral sources to collect documents, secure authorizations, and ensure compliance with health plan