Patient Care Lead & Scheduling Specialist

Optum; Victor (WV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group in Colorado Springs seeks a Senior Patient Care Coordinator to support the care team, handle patient check-in/out, verify insurance, and manage scheduling with a focus on Lean processes and service quality.

The role requires at least 2 years in customer service or healthcare, strong MS Office and EMR skills, and potential leadership responsibilities. Hours are Mon-Fri, 8am-5pm, on site.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service or healthcare experience.
• Proficiency in MS Word, Excel and Outlook; ability to use multiple web applications.

Responsibilities

• Greets patients, manages wait time and coordinates check-in/check-out tasks.
• Handles insurance verification, pre-authorizations and required document copies.
• Collects payments and manages daily deposits per policy.
• Leads other team members and assists with scheduling and coordination.
• Maintains medical records and ensures proper documentation and filing.
• Provides excellent customer service and supports the care team to meet goals.

Skills

Customer service

Leadership

Scheduling

Multitasking

Education

High School Diploma / GED

Tools

MS Word

MS Excel

MS Outlook

EMR software

Job description

UnitedHealth Group in Colorado Springs seeks a Senior Patient Care Coordinator to support the care team, handle patient check-in/out, verify insurance, and manage scheduling with a focus on Lean processes and service quality.

The role requires at least 2 years in customer service or healthcare, strong MS Office and EMR skills, and potential leadership responsibilities. Hours are Mon-Fri, 8am-5pm, on site.