Patient Care Lead: Scheduling, Billing & Service

Jobtome; Peyton (WI); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off with holidays

Medical Plan

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator to support the care team at our Colorado Springs location. You will perform check-ins, verify insurance, collect payments, and coordinate schedules while leading team members and maintaining accurate medical records.

The role requires strong customer service, healthcare exposure, and proficiency with MS Word, Excel and Outlook. Bilingual Spanish/English is a plus.

Qualifications

• High School diploma or GED required.
• 2+ years of customer service or healthcare experience.
• Proficiency in MS Word, Excel and Outlook.

Responsibilities

• Greet patients and manage wait times.
• Handle check-in/out, insurance verification, and pre-authorizations.
• Collect payments and manage cashiering per policy.
• Lead other team members and assist with scheduling.
• Process walk-ins, answer phones, and schedule appointments.
• Maintain medical records and logs; ensure proper filing.
• Build relations with patients and staff; troubleshoot issues.
• Identify solutions for non-standard requests and complex problems.

Skills

Customer service experience

Healthcare experience

Leadership

Scheduling in healthcare

Phone triage

Bilingual Spanish/English

Time management

Communication

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS Outlook

EMR software

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator to support the care team at our Colorado Springs location. You will perform check-ins, verify insurance, collect payments, and coordinate schedules while leading team members and maintaining accurate medical records.

The role requires strong customer service, healthcare exposure, and proficiency with MS Word, Excel and Outlook. Bilingual Spanish/English is a plus.