Patient Care Team Lead Front Desk & Coordination

Jobtome; Penrose (CO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off + 8 holidays

Medical, Dental, Vision & Life/AD&D

401(k) and ESPP

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus Program

Voluntary Benefits (pet, legal, LTC)

Job summary

UnitedHealth Group in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, perform patient check-ins, verify insurance, and manage front-desk operations. You will also handle payments, medical record upkeep, and scheduling, while leading a small team and delivering excellent service.

The role requires a High School diploma, 2+ years of healthcare or customer-service experience, and proficiency in MS Word/Excel/Outlook. Bilingual Spanish/English is a plus.

Qualifications

• High School diploma or GED required.
• At least 2 years of customer service or healthcare experience.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Greet patients and manage wait times.
• Complete check-in/out, verify insurance, pre-authorizations.
• Collect payments and manage receipts.
• Handle cashier box and daily deposits.
• Lead other team members.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage and organize medical records.
• Maintain logs and release requests.
• Build effective relationships with patients, staff and public.
• Identify solutions and handle non-standard requests.
• Plan, prioritize and meet objectives.
• Coordinate work of team members.
• Perform related duties as assigned.

Skills

Customer service

Healthcare experience

Spanish-English bilingual

MS Word

MS Excel

Outlook

Leadership

Scheduling

EMR software

Education

High School Diploma / GED

Tools

EMR software

Job description

UnitedHealth Group in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, perform patient check-ins, verify insurance, and manage front-desk operations. You will also handle payments, medical record upkeep, and scheduling, while leading a small team and delivering excellent service.

The role requires a High School diploma, 2+ years of healthcare or customer-service experience, and proficiency in MS Word/Excel/Outlook. Bilingual Spanish/English is a plus.