Senior Patient Care & Scheduling Lead

Optum; Fountain (NC); On-site; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, deliver excellent customer service, and help the organization meet financial, clinical and service goals. You will greet patients, verify insurance, handle check-in/out, schedule appointments, manage records, and lead other team members in a fast-paced environment.

High school diploma required; 2+ years healthcare or customer service experience; proficiency in Word, Excel, Outlook;

Qualifications

• High School Diploma / GED required.
• 2+ years of customer service or healthcare related experience.
• Proficiency in MS Word, Excel, and Outlook; ability to use multiple web applications.

Responsibilities

• Greet patients and manage wait times.
• Verify insurance, complete pre-authorizations and/or precertifications, and collect required documents.
• Collect co-payments, co-insurance, and deductibles and issue receipts; manage cashier duties.
• Lead other team members and coordinate with care team.
• Answer phones and schedule appointments; maintain and file medical records.

Skills

Customer service

Healthcare experience

MS Word

MS Excel

Outlook

Leadership experience

Scheduling experience

EMR software

Bilingual - Spanish/English

Education

High School Diploma / GED

Tools

EMR software

Scheduling systems

Job description

UnitedHealth Group in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, deliver excellent customer service, and help the organization meet financial, clinical and service goals. You will greet patients, verify insurance, handle check-in/out, schedule appointments, manage records, and lead other team members in a fast-paced environment.

High school diploma required; 2+ years healthcare or customer service experience; proficiency in Word, Excel, Outlook;