Patient Care Lead & Coordinator

Optum; Peyton (WI); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group seeks a Senior Patient Care Coordinator to support the care team and ensure outstanding patient service. You will perform front-desk duties, verify insurance, collect payments, and assist with scheduling while adhering to Lean processes.

The role emphasizes teamwork, problem solving, and proactive communication, with a focus on both financial and clinical service goals.

Qualifications

• High School Diploma / GED required.
• 2+ years of customer service or healthcare experience.
• Proficiency in MS Word, Excel, and Outlook; comfortable with multiple web applications.

Responsibilities

• Greet patients and manage wait times.
• Handle check-in/check-out tasks including insurance verification and pre-authorizations.
• Collect payments and manage receipts.
• Assist with medical records and documentation.
• Coordinate with care team to support Lean processes and service goals.

Skills

Customer service

Healthcare experience

Leadership

Education

High School Diploma / GED

Tools

MS Word

MS Excel

MS Outlook

EMR software

Job description

UnitedHealth Group seeks a Senior Patient Care Coordinator to support the care team and ensure outstanding patient service. You will perform front-desk duties, verify insurance, collect payments, and assist with scheduling while adhering to Lean processes.

The role emphasizes teamwork, problem solving, and proactive communication, with a focus on both financial and clinical service goals.