Patient Care & Insurance Support Specialist

Quipt Home Medical; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical in Indianapolis, IN is seeking a Customer Service Representative who will be the frontline contact for patients, caregivers, referrals, and commercial accounts. You will answer inquiries, verify insurance, process orders, and resolve issues with accuracy and courtesy.

This role emphasizes clear communication, timely data entry, and coordination with clinical staff. You will handle deliveries, documentation, and customer education to ensure a smooth experience with our durable

Qualifications

• High School Diploma or equivalent.
• Previous experience in a clerical or customer service environment.
• Proficient in Microsoft Office and basic office skills.

Responsibilities

• Answer inquiries and provide information about products and services.
• Verify insurance, eligibility, and coordinate third-party billing when needed.
• Input orders and process paperwork accurately and timely.
• Schedule deliveries and communicate with patients and caregivers.
• Handle complaints courteously and document follow-up actions.
• Maintain patient files and ensure data accuracy across systems.

Skills

Customer service

Communication skills

Office software

Typing

Education

High School Diploma or equivalent

Tools

Brightree

Job description

Quipt Home Medical in Indianapolis, IN is seeking a Customer Service Representative who will be the frontline contact for patients, caregivers, referrals, and commercial accounts. You will answer inquiries, verify insurance, process orders, and resolve issues with accuracy and courtesy.

This role emphasizes clear communication, timely data entry, and coordination with clinical staff. You will handle deliveries, documentation, and customer education to ensure a smooth experience with our durable