Patient Care & Insurance Support Specialist

Quipt Home Medical, Corp.; Detroit (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Quipt Home Medical, Corp. seeks a Customer Service Representative to serve patients, caregivers, referrals, and commercial accounts. You will respond to inquiries, verify insurance, process orders, and ensure appointments and deliveries are coordinated accurately.

You will work with a team to resolve issues, explain charges, and document interactions. The role emphasizes courteous communication, attention to detail, and adherence to company policies to maintain smooth patient care.

Qualifications

• High School Diploma or equivalent.
• Experience in clerical or customer service.
• Knowledge of Microsoft Office (Word, Excel).
• Proficient office skills (typing, filing, multi-line phones).
• Medicare/Medicaid and insurance billing experience preferred.

Responsibilities

• Provide information and respond to inquiries about products and services.
• Verify insurance and eligibility; communicate financial responsibilities.
• Input orders into the computer system and process paperwork.
• Coordinate delivery/pickup times with patients and caregivers.
• Resolve complaints courteously and document follow-up actions.
• Maintain patient files and ensure timely completion of documentation.

Skills

Communication skills

Interpersonal skills

Clerical experience

Office typing

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical, Corp. seeks a Customer Service Representative to serve patients, caregivers, referrals, and commercial accounts. You will respond to inquiries, verify insurance, process orders, and ensure appointments and deliveries are coordinated accurately.

You will work with a team to resolve issues, explain charges, and document interactions. The role emphasizes courteous communication, attention to detail, and adherence to company policies to maintain smooth patient care.