Patient Care & Insurance Support Specialist

Quipt Home Medical, Corp.; Campbellsville (KY); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical, Corp. is seeking a Customer Service Representative to be the primary contact for patients, caregivers, referrals, and commercial accounts.

You will handle orders, verify insurance, and coordinate deliveries while maintaining high-quality service and accurate documentation. The role requires strong communication, clerical experience, and the ability to work with various departments to resolve inquiries and issues promptly.

Qualifications

• High school diploma or equivalent required.
• Previous clerical or customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer phones with professional greeting and route calls as needed.
• Interact with patients, caregivers, referrals, and accounts to provide information and resolve inquiries.
• Verify insurance eligibility and process orders and paperwork accurately and timely.
• Input orders and changes into the system and coordinate delivery/pickup times.
• Assist in handling complaints and maintain patient files and documentation.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Brightree

MS Office

Job description

Quipt Home Medical, Corp. is seeking a Customer Service Representative to be the primary contact for patients, caregivers, referrals, and commercial accounts.

You will handle orders, verify insurance, and coordinate deliveries while maintaining high-quality service and accurate documentation. The role requires strong communication, clerical experience, and the ability to work with various departments to resolve inquiries and issues promptly.