Patient Care & Front Desk Specialist (Per-diem)

Shields Health; South Quincy (MA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health is seeking a Patient Care Representative for a per-diem position in Massachusetts. You will greet patients, collect copays and explain forms, assist with iPad check-in, and help ensure smooth patient flow in collaboration with technologists and radiologists.

Responsibilities include handling confidential information, supporting scheduling and emergencies, processing mail, maintaining HIPAA compliance, and training new staff as needed.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.
• Ability to sit for extended periods of time with data entry.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist patients with iPad check-in; troubleshoot and provide feedback.
• Identify language services needs and arrange interpretation.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process incoming/outgoing mail and deliveries; prepare next day schedule.
• Enter and verify information in systems; respond to scheduling emergencies.
• Support with machine usage by filling templates; manage waitlists.
• Report issues to management; stay updated on policy changes.

Skills

Customer service

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Education

High School Diploma

Job description

Shields Health is seeking a Patient Care Representative for a per-diem position in Massachusetts. You will greet patients, collect copays and explain forms, assist with iPad check-in, and help ensure smooth patient flow in collaboration with technologists and radiologists.

Responsibilities include handling confidential information, supporting scheduling and emergencies, processing mail, maintaining HIPAA compliance, and training new staff as needed.