Patient Care & Scheduling Specialist (Per Diem)

Winchester Hospital - Shields MRI, LLC; United States; On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a Per Diem Patient Care Representative/Tech Aide to deliver exceptional patient service with professionalism, efficiency and accuracy. You will greet patients, assist with check-in, and support radiology teams to maintain smooth patient flow.

Requirements include a High School Diploma, CPR certification, strong communication, data entry skills, and the ability to multitask. The role emphasizes HIPAA compliance, confidentiality, and accurate information entry.

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• Medical office or healthcare administration courses preferred.
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Responsibilities

• Greet patients and collect copay, deductible, and coinsurance; explain consent forms.
• Assist patients with Ipad check-in and troubleshoot as needed.
• Identify language service needs and arrange interpretation.
• Distribute films/CDs while upholding HIPAA and privacy policies.
• Collaborate with technologists and radiologists to maintain patient flow.
• Process incoming/outgoing mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality of all patient groups.
• Enter and verify information in scheduling and billing systems.
• Respond to scheduling emergencies.
• Support Customer Care with machine utilization using waitlists.
• Address patient and physician concerns professionally.
• Keep management informed of situations affecting departments.
• Stay updated on policy changes.
• Assist in patient interview and prepare scan room.
• Maintain copay/cash accuracy and perform daily deposits.
• Perform other related duties as required.

Skills

Excellent communication

Customer service

Computer proficiency

Attention to detail

Typing accuracy

Multi-tasking

Follow instructions

Ability to sit for extended periods

Education

High School Diploma

CPR certification

Job description

Shields Health Care Group is seeking a Per Diem Patient Care Representative/Tech Aide to deliver exceptional patient service with professionalism, efficiency and accuracy. You will greet patients, assist with check-in, and support radiology teams to maintain smooth patient flow.

Requirements include a High School Diploma, CPR certification, strong communication, data entry skills, and the ability to multitask. The role emphasizes HIPAA compliance, confidentiality, and accurate information entry.