Patient Care Concierge

Shields Imaging Management at Emerson Hospital, LLC; Westford (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a friendly front desk associate in Massachusetts to greet patients, collect copays, explain forms, and assist with check-in using iPads. You will collaborate with technologists and radiologists to ensure smooth patient flow and accurate data entry while upholding HIPAA/privacy standards.

The role requires excellent communication, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma required.
• Medical office or healthcare administration courses preferred.
• CPR certification required.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with IPad check-in and troubleshoot issues.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing/incoming mail and daily deliveries.
• Prepare setup for next day’s appointment schedule and communicate issues.
• Respond to scheduling emergencies and patient concerns.
• Maintain confidentiality and complete data entry into systems.

Skills

Excellent communication skills

Computer proficiency

Attention to detail

Typing accuracy

Ability to multi task

HIPAA compliance

Customer service

Education

High School Diploma

Medical office/healthcare admin courses

Job description

Shields Health Care Group is seeking a friendly front desk associate in Massachusetts to greet patients, collect copays, explain forms, and assist with check-in using iPads. You will collaborate with technologists and radiologists to ensure smooth patient flow and accurate data entry while upholding HIPAA/privacy standards.

The role requires excellent communication, attention to detail, and the ability to multi-task in a fast-paced environment.