Patient Services Specialist — Front Desk & Care Coordination

Talentify; Orion Charter Township (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Life-Work Balance & Flexible Schedule

Competitive Pay & Benefits

Paid Time Off & Holidays

401K with Company Match

Wellness Support

Professional Growth

Job summary

Corewell Health Urgent Care is seeking a Patient Service Representative to be the first point of contact in delivering a welcoming and efficient patient experience. You will manage front-office operations and support clinic workflow.

This role suits someone who enjoys customer service, problem-solving, and teamwork in a healthcare setting. Full-time, 3-day/12-hour shifts (7AM–7PM) with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent; MA certificate a plus.
• 1+ year of medical office or healthcare experience preferred.
• Strong communication and multitasking abilities in busy settings.
• Proficiency with EMR software, EPIC preferred; computer skills required.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required.

Skills

Strong communication

Attention to detail

Multitasking

Team player

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Corewell Health Urgent Care is seeking a Patient Service Representative to be the first point of contact in delivering a welcoming and efficient patient experience. You will manage front-office operations and support clinic workflow.

This role suits someone who enjoys customer service, problem-solving, and teamwork in a healthcare setting. Full-time, 3-day/12-hour shifts (7AM–7PM) with benefits and growth opportunities.