Patient Experience Concierge (Front Desk)

CenterWell; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care invites applications for a Receptionist 1 to manage front desk operations in a physician practice. You will greet patients, schedule visits, and support staff with administrative tasks while ensuring patient records are accurate and confidential.

This role emphasizes excellent customer service, multitasking in a busy environment, and adherence to policies. TB screening may be required; base pay reflects regional norms and benefits accompany this position.

Qualifications

• High School Diploma or GED required or equivalent.
• 1+ year experience in healthcare or strong customer service background in retail, hospitality or call centers preferred.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Able to multitask in a fast-paced environment.
• Highly organized with strong attention to detail.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors professionally in person and over the phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR/CRM with confidentiality.
• Ensure patient accounts are accurate and collect copays when applicable.
• Answer inquiries and provide general information.
• Keep the reception area tidy, sanitized, and stocked with supplies.
• Assist with other administrative tasks such as ordering supplies and managing inventory.

Skills

Customer service

Multitasking

Attention to detail

Team player

Phone etiquette

Communication

Organizational skills

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

MS Office

Job description

CenterWell Senior Primary Care invites applications for a Receptionist 1 to manage front desk operations in a physician practice. You will greet patients, schedule visits, and support staff with administrative tasks while ensuring patient records are accurate and confidential.

This role emphasizes excellent customer service, multitasking in a busy environment, and adherence to policies. TB screening may be required; base pay reflects regional norms and benefits accompany this position.