Healthcare Front Desk & Patient Scheduling Specialist

humana; Decatur (GA); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

Humana's CenterWell Senior Primary Care is seeking a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. You will maintain patient records in EMR/CRM systems, handle inquiries, process copays, and help keep the reception area organized and welcoming.

The role emphasizes patient experience and accuracy in a healthcare setting.

Qualifications

• High School Diploma or GED
• 1 year or more of experience in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsabilités

• Greet Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality in EMR/CRM systems.
• Billing and Payments: Ensure patient accounts are updated; may include collecting copays at time of visit.
• Inquiries and Communication: Answer calls, respond to inquiries, provide general information.
• Office Management: Keep the reception area tidy, sanitized, and stocked with materials.
• Administrative Support: Assist with ordering supplies, managing inventory, and sending courier packages.

Connaissances

Customer service

Phone etiquette

Multitasking

Attention to detail

MS Office

Bilingual English/Spanish

Formation

High School Diploma or GED

Outils

EMR Systems

Description du poste

Humana's CenterWell Senior Primary Care is seeking a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. You will maintain patient records in EMR/CRM systems, handle inquiries, process copays, and help keep the reception area organized and welcoming.

The role emphasizes patient experience and accuracy in a healthcare setting.