Patient Services Front Desk Specialist

Humana / CenterWell; United States; On-site; USD 38,000 - 46,000; Full time

Job summary

Humana / CenterWell is seeking a Receptionist 1 to manage front desk operations at a healthcare facility. You will greet patients, schedule visits, handle inquiries, and maintain patient records while supporting the medical team with various administrative tasks.

This role emphasizes routine, organized work within set policies and close supervision. The position focuses on delivering a welcoming patient experience, coordinating with clinical staff, and ensuring clear communication channels.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a healthcare setting preferred, but others with strong customer service in retail/ hospitality/ call centers may be considered.
• Must be passionate about contributing to an organization focused on improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greeting Patients: Welcome patients and visitors professionally, in person and over the phone.
• Scheduling Appointments: Manage appointment calendars and coordinate with medical staff.
• Patient Records: Maintain and update patient records in EMR/CRM systems.
• Billing and Payments: Ensure patient accounts are updated; collect copay when applicable.
• Inquiries and Communication: Answer calls, respond to inquiries, provide general information.
• Office Management: Keep reception area tidy, sanitized, and stocked.
• Administrative Support: Assist with ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

Job description

Humana / CenterWell is seeking a Receptionist 1 to manage front desk operations at a healthcare facility. You will greet patients, schedule visits, handle inquiries, and maintain patient records while supporting the medical team with various administrative tasks.

This role emphasizes routine, organized work within set policies and close supervision. The position focuses on delivering a welcoming patient experience, coordinating with clinical staff, and ensuring clear communication channels.