Front Desk & Patient Services Coordinator

American Family Care, Inc.; Broadway, Northern (VA, KY); Hybrid; USD 17,000 - 28,000; Part time

Job summary

American Family Care, Inc. seeks a part-time Front Desk Receptionist to provide non-clinical support to our urgent care team. The role emphasizes welcoming patients, handling calls, scheduling, and processing insurance and payments.

The successful candidate will have prior medical front desk experience, proficiency with Outlook and EMR systems, and a patient-first approach in a fast-paced setting. Weekend flexibility is required.

Qualifications

• We require clear, consistent written and oral communication skills.
• Professional telephone etiquette and the ability to handle multiple tasks.
• Experience in a medical setting or urgent care is preferred.

Responsibilities

• Greet and assist patients at the front desk with a friendly demeanor.
• Answer phones, take messages, and direct calls to staff.
• Register patients, verify insurance, collect forms, and manage records.
• Schedule appointments and maintain calendar, data entry and filing.
• Support the clinical team with administrative tasks as needed.

Skills

Front desk

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Microsoft Word

EMR system

Google Suite

Job description

American Family Care, Inc. seeks a part-time Front Desk Receptionist to provide non-clinical support to our urgent care team. The role emphasizes welcoming patients, handling calls, scheduling, and processing insurance and payments.

The successful candidate will have prior medical front desk experience, proficiency with Outlook and EMR systems, and a patient-first approach in a fast-paced setting. Weekend flexibility is required.