Patient Access Specialist – Medical Front Desk

American Family Care; Rowlett (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Flexible schedule

Great small business work environment

Flexible scheduling

Job summary

American Family Care is seeking a front desk/clerical team member at our Rowlett, TX location. You will verify insurance, collect payments, and maintain patient records while ensuring smooth patient flow and a positive experience.

You should have a High School diploma and basic computer skills, with prior medical clerical experience preferred. The role offers a competitive hourly wage and a flexible schedule, aligned with AFC’s patient-centric approach.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Attention to detail

Phone etiquette

Professional appearance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care is seeking a front desk/clerical team member at our Rowlett, TX location. You will verify insurance, collect payments, and maintain patient records while ensuring smooth patient flow and a positive experience.

You should have a High School diploma and basic computer skills, with prior medical clerical experience preferred. The role offers a competitive hourly wage and a flexible schedule, aligned with AFC’s patient-centric approach.