Patient Access Specialist

American Family Care Chamblee; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great small business work environment

Flexible scheduling

Job summary

American Family Care seeks a diligent front desk clerk to check patients in and out, verify insurance, collect payments, and maintain accurate records to ensure smooth patient flow.

The role involves greeting patients, registering and updating records, processing payments, handling follow-ups, and balancing daily charges with emphasis on excellent customer service and professional appearance.

Qualifications

• High School diploma or equivalent; previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Attention to detail and accuracy are essential.
• Positive customer service skills and professional appearance.
• Clear and articulate phone manners.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility and opening systems, and preparing new patient registration packets and required documents.
• Greet patients, provide initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address billing issues.
• Respond promptly to customer needs and provide excellent customer service; assist with follow-up appointments and medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Attention to detail

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care seeks a diligent front desk clerk to check patients in and out, verify insurance, collect payments, and maintain accurate records to ensure smooth patient flow.

The role involves greeting patients, registering and updating records, processing payments, handling follow-ups, and balancing daily charges with emphasis on excellent customer service and professional appearance.