Medical Receptionist — Patient Access & Admin (Flexible)

Talentify; Virginia Beach (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Job summary

American Family Care is seeking a healthcare front desk clerk to accurately check patients in and out by verifying insurance and collecting payments. You will maintain patient records and help manage patient flow while providing friendly customer service.

Responsibilities include greeting patients, registering new visits, updating records, and handling billing issues. A high school diploma and Microsoft Office familiarity are required.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Job description

American Family Care is seeking a healthcare front desk clerk to accurately check patients in and out by verifying insurance and collecting payments. You will maintain patient records and help manage patient flow while providing friendly customer service.

Responsibilities include greeting patients, registering new visits, updating records, and handling billing issues. A high school diploma and Microsoft Office familiarity are required.