Patient Care Front Desk Specialist (Flexible Schedule)

American Family Care Downingtown; Downingtown (Chester County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Great small business work environment

Flexible scheduling

Job summary

American Family Care Downingtown is seeking a patient service clerk to accurately check patients in and out, verify insurance, collect payments and maintain records. You will help manage patient flow and deliver positive customer service in a fast-paced clinic setting.

Responsibilities include greeting patients, collecting IDs and insurance details, registering and updating records, and handling billing. This role emphasizes accuracy, organization and professional communication with patients and

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge (Microsoft Office).
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening, review systems and paperwork for new patients.
• Greet patients and obtain insurance and ID copies.
• Register patients, update records and verify insurance.
• Process patient payments and address billing issues.
• Respond to customer needs and assist with follow-ups and documentation.
• Balance daily charges and complete closing procedures.
• Maintain accurate documentation and perform other duties as assigned.

Skills

Customer service

MS Office

Medical clerical

Attention to detail

Phone etiquette

Education

High school diploma

Job description

American Family Care Downingtown is seeking a patient service clerk to accurately check patients in and out, verify insurance, collect payments and maintain records. You will help manage patient flow and deliver positive customer service in a fast-paced clinic setting.

Responsibilities include greeting patients, collecting IDs and insurance details, registering and updating records, and handling billing. This role emphasizes accuracy, organization and professional communication with patients and