Patient Care & Imaging Support Specialist

Fall River/New Bedford Regional MRI, LP; Dartmouth (MA); Presencial; USD 23.000 - 40.000; Jornada completa

Descripción de la vacante

The Shields Health Care Group in Massachusetts is seeking a Patient Care Representative/Tech Aide to deliver exceptional customer service with professionalism, efficiency and accuracy. You will greet patients, manage copays, assist with iPad check-in, and support clinicians to maintain patient flow while upholding HIPAA and privacy policies.

Responsibilities include handling mail, preparing next day schedules, resolving scheduling issues, maintaining data accuracy, and assisting in patient

Formación

• High School Diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods while data entry and information intake via phone.

Responsabilidades

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Distribute materials while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process incoming/outgoing mail and deliveries.
• Prepare setup for next day’s appointment schedule and flag issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into our systems.
• Respond to scheduling emergencies and support with waitlists.
• Assist in patient interview process and in preparing scan rooms.
• Maintain cash accuracy and perform daily deposits.

Conocimientos

Communication skills

Typing accuracy

Attention to detail

Multitasking

Data entry by phone

Ability to follow instructions

Customer interaction

CPR certification

Educación

High School Diploma

Descripción del empleo

The Shields Health Care Group in Massachusetts is seeking a Patient Care Representative/Tech Aide to deliver exceptional customer service with professionalism, efficiency and accuracy. You will greet patients, manage copays, assist with iPad check-in, and support clinicians to maintain patient flow while upholding HIPAA and privacy policies.

Responsibilities include handling mail, preparing next day schedules, resolving scheduling issues, maintaining data accuracy, and assisting in patient