Patient Care Front Desk Specialist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Annapolis (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Annapolis, MD seeks a Medical Office Receptionist to manage the front office for the practice, delivering high-quality patient service for in-person and remote patients and clinicians.

Responsibilities include patient check-in/out, scheduling, billing inquiries, and telehealth support, with a compensation starting at $22 per hour and potential quarterly bonuses. A healthcare background is preferred.

Qualifications

• High School or equivalent required.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Associates or Bachelor's degree preferred.

Responsibilities

• Manage front desk responsibilities including greeting and checking patients in/out.
• Provide support to patients with payment/billing questions, scheduling needs, release requests and inquiries.
• Coordinate with clinicians for appointment accuracy and patient questions.
• Assist patients with telehealth access and patient portal issues.
• Handle urgent requests; triage patient issues and escalate when needed.
• Collect co-payments and account balances at time of service.
• Verify insurance eligibility and resolve issues with patients.

Skills

Multitasking

Independent worker

Communication skills

HIPAA compliance

Education

High School diploma

Associates/bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Annapolis, MD seeks a Medical Office Receptionist to manage the front office for the practice, delivering high-quality patient service for in-person and remote patients and clinicians.

Responsibilities include patient check-in/out, scheduling, billing inquiries, and telehealth support, with a compensation starting at $22 per hour and potential quarterly bonuses. A healthcare background is preferred.