Patient Services Front Desk Specialist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Denver (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short & long-term disability

Life insurance

401k retirement savings with employer/

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Denver, NC is seeking a Medical Office Receptionist to manage the front office daily activities for the practice location, ensuring quality customer service to in-person and remote patients and clinicians.

The role requires a High School diploma or equivalent, 1+ years of healthcare operations or customer service experience, and strong communication skills. Training on HIPAA and EMR systems is provided, with partnership across clinicians and staff.

Qualifications

• High School diploma or equivalent required; associate's/bachelor's preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Manage front desk operations and patient check-in/out.
• Provide excellent customer service to in-person and telehealth patients.
• Assist clinicians with administrative tasks and documentation.
• Verify insurance eligibility and collect co-pays when applicable.
• Coordinate scheduling and support telehealth access and patient portal issues.
• Maintain a clean, organized reception area and office environment.

Skills

Multitasking

Independent worker

Communication skills

HIPAA knowledge

Adaptability

Microsoft Office

Education

High School diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

LifeStance Health in Denver, NC is seeking a Medical Office Receptionist to manage the front office daily activities for the practice location, ensuring quality customer service to in-person and remote patients and clinicians.

The role requires a High School diploma or equivalent, 1+ years of healthcare operations or customer service experience, and strong communication skills. Training on HIPAA and EMR systems is provided, with partnership across clinicians and staff.