Patient Care Front Desk Coordinator

LifeStance Health; City of Pewaukee (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off (PTO)

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Medical Office Receptionist to manage front desk daily activities at our Waukesha location. You will ensure quality patient service for in-person and remote patients and clinicians, including scheduling, billing questions, and portal support.

The role requires a positive, professional demeanor, strong communication skills, and the ability to multitask in a fast-paced healthcare environment. Starting pay is $21.00 per hour with incentive potential.

Qualifications

• High School diploma or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office and EMRs; comfortable handling confidential information (HIPAA).

Responsibilities

• Manage front desk daily activities and greet patients in person and via telehealth.
• Provide exceptional customer service and assist patients with billing, scheduling, and portal access.
• Support clinicians with administrative tasks, scheduling audits, and document processing.
• Maintain a clean, organized reception area and collaborate with team to ensure smooth operations.

Skills

Multitask & prioritize

Independence & teamwork

Strong communication

MS Office & EMRs

HIPAA privacy

Education

High School or equivalent

Associate/Bachelor's degree preferred

Job description

LifeStance Health is hiring a Medical Office Receptionist to manage front desk daily activities at our Waukesha location. You will ensure quality patient service for in-person and remote patients and clinicians, including scheduling, billing questions, and portal support.

The role requires a positive, professional demeanor, strong communication skills, and the ability to multitask in a fast-paced healthcare environment. Starting pay is $21.00 per hour with incentive potential.