Patient Experience & Front Office Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Chevy Chase (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Chevy Chase, MD is seeking a Medical Office Receptionist to manage the front office for our practice location, delivering quality customer service to in-person and telehealth patients and clinicians. You will handle scheduling, check-in/out, and intake processes.

The role requires high school diploma, 1+ year in healthcare operations or customer service, ability to multitask, strong communication, and proficiency with Microsoft Office and EMR systems.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs) and HIPAA compliance.

Responsibilities

• Front desk operations: greet, check-in/out patients, and manage the schedule for in-person and telehealth visits.
• Provide exceptional customer service, assist patients with billing questions, and support telehealth access and patient portal issues.
• Assist clinicians with administrative tasks and maintain a pleasant, secure work environment in the practice.

Skills

Multitask & prioritize

Independent & team work

Communication skills

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Chevy Chase, MD is seeking a Medical Office Receptionist to manage the front office for our practice location, delivering quality customer service to in-person and telehealth patients and clinicians. You will handle scheduling, check-in/out, and intake processes.

The role requires high school diploma, 1+ year in healthcare operations or customer service, ability to multitask, strong communication, and proficiency with Microsoft Office and EMR systems.