Mental Health Front Desk Coordinator

Lifestance-Health; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability (short/long-term)

Life insurance

401k with match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Cincinnati, OH seeks a Practice Coordinator to manage front office daily activities, ensuring excellent in-person and telehealth patient service. You will support clinicians, handle scheduling, payments, and docs, and help maintain a welcoming, efficient practice environment.

Join a fast-growing team with comprehensive benefits and a focus on patient care. The role requires strong communication, HIPAA discipline, and the ability to multitask across busy front-office duties

Qualifications

• High School diploma required or equivalent.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office and EMR systems; HIPAA knowledge.
• Strong communication and teamwork skills.

Responsibilities

• Manage front desk and greet/check-in patients.
• Assist with scheduling, billing questions, and portal issues.
• Verify insurance eligibility and collect co-pays.
• Support clinicians with administrative tasks and documentation.
• Triages patient requests and escalates when needed.
• Maintain clean, organized office environment.

Skills

Multitasking

Communication

HIPAA compliance

Team player

Education

High School diploma

Associate/Bachelor degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Cincinnati, OH seeks a Practice Coordinator to manage front office daily activities, ensuring excellent in-person and telehealth patient service. You will support clinicians, handle scheduling, payments, and docs, and help maintain a welcoming, efficient practice environment.

Join a fast-growing team with comprehensive benefits and a focus on patient care. The role requires strong communication, HIPAA discipline, and the ability to multitask across busy front-office duties