Patient Experience Coordinator — Medical Office Front Desk

LifeStance Health; Brecksville (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health in Brecksville, OH seeks a Practice Coordinator to manage front office activities, ensuring excellent patient service for in-person and telehealth visits. The role supports clinicians and coordinates administrative functions in a busy mental health practice.

The position emphasizes strong communication, organization, and HIPAA-compliant handling of confidential information, with a starting wage of $21.00 per hour plus quarterly incentives.

Qualifications

• High School diploma or equivalent required; associates/bachelor’s degree preferred.
• Experience in healthcare operations or customer service is preferred.
• Strong communication and organizational skills; attention to privacy guidelines.

Responsibilities

• Manage front desk and patient check-in/out with courtesy.
• Support patients and clinicians with administrative tasks and scheduling.
• Assist with billing questions and portal communications; ensure HIPAA compliance.
• Coordinate with clinical staff to maintain documentation and schedules.

Skills

Multitasking

Teamwork

Communication skills

HIPAA compliance

Microsoft Office

EMRs

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Brecksville, OH seeks a Practice Coordinator to manage front office activities, ensuring excellent patient service for in-person and telehealth visits. The role supports clinicians and coordinates administrative functions in a busy mental health practice.

The position emphasizes strong communication, organization, and HIPAA-compliant handling of confidential information, with a starting wage of $21.00 per hour plus quarterly incentives.