Front Office & Scheduling Specialist

Miracle-Ear, Inc.; Kirksville (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health & Financial benefits

PTO & Holidays

Well-being: EAP

Career development

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinic operations, and drive store performance through effective scheduling. You will be a key member of the hearing care team, helping clients access services and experience compassionate care.

The position requires a high school diploma and 2+ years in administrative and customer-support roles, with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.

Skills

Communication

Customer service

Time management

Education

HS diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinic operations, and drive store performance through effective scheduling. You will be a key member of the hearing care team, helping clients access services and experience compassionate care.

The position requires a high school diploma and 2+ years in administrative and customer-support roles, with proficiency in Microsoft Office.