Front Office Associate — Scheduling, Admin & Patient Care

Miracle-Ear, Inc.; Willow Street (PA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health & financial benefits

PTO & holidays

Well-being resources

Career development

Job summary

Miracle-Ear, Inc. in Willow Street, PA, seeks a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance through schedule management.

Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound. The role offers a $17.00/hour compensation, Monday–Friday, 9am–5pm, with Health & Financial benefits, PTO, wellness resources, and Ampli-Academy training opportunities for career

Qualifications

• Education: High school diploma or equivalent.
• 2+ years administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Store Administration & Operations: Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Retail Sales & Marketing Support: Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.

Skills

Customer service

Scheduling

Communication

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. in Willow Street, PA, seeks a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance through schedule management.

Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound. The role offers a $17.00/hour compensation, Monday–Friday, 9am–5pm, with Health & Financial benefits, PTO, wellness resources, and Ampli-Academy training opportunities for career